Privacy Policy

    Last updated: January 2025

    1. Introduction

    ActiveRabbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered bug detection and fixing services.

    2. Information We Collect

    2.1 Information You Provide

    • Account information (name, email address, company name)
    • Payment and billing information
    • Communications with our support team
    • Feedback and survey responses

    2.2 Information Collected Automatically

    • Usage data and analytics
    • Device and browser information
    • IP address and location data
    • Cookies and similar tracking technologies

    2.3 Code and Error Data

    When you use our services, we may collect error logs, stack traces, and code snippets necessary to provide our bug detection and fixing services. We handle this data with strict confidentiality.

    3. How We Use Your Information

    • Provide, maintain, and improve our services
    • Process transactions and send related information
    • Send technical notices, updates, and support messages
    • Respond to your comments and questions
    • Analyze usage patterns to improve user experience
    • Detect, prevent, and address technical issues

    4. Data Sharing and Disclosure

    We do not sell your personal information. We may share your information with:

    • Service providers who assist in our operations
    • Professional advisors (lawyers, accountants, auditors)
    • Law enforcement when required by law
    • Business partners with your consent

    5. Data Security

    We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

    6. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

    7. Your Rights

    Depending on your location, you may have rights to:

    • Access your personal data
    • Correct inaccurate data
    • Delete your data
    • Object to data processing
    • Data portability
    • Withdraw consent

    8. Your Data Rights

    You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us at [email protected].

    Data Access: You can request a copy of all personal data we hold about you.

    Data Deletion: You can request that we delete all your personal data, including your account, error logs, and any associated Slack workspace data. We will process deletion requests within 30 days.

    Data Portability: You can request to export your data in a machine-readable format.

    Slack Workspace Data: When you disconnect ActiveRabbit from your Slack workspace, we revoke the access token and stop sending notifications. You can request full deletion of any data associated with your Slack workspace by emailing us.

    To make any data request, email us at: [email protected]

    9. Cookies

    We use cookies and similar technologies to enhance your experience, analyze trends, and administer our website. You can control cookies through your browser settings.

    10. Children's Privacy

    Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

    12. Contact Us

    If you have questions about this Privacy Policy, please contact us at:

    [email protected]